Bootstrap

Experiences

I worked on an online training system that provides some additional details to the users and to the trainers that can be provided on different systems that is beng used for this kind of purposes. This request came to me from few trainers and educators during covid time.

I specificially design the system with opensource utilities, programming languages and databases in order to be affordable even for the new beginners who wants to make online educations. As database I used MySQL, on server side programs PHP and on user side used Javascript, Java, HTML, CSS and some Bootstrap infrastructure, JQuery and Ajax.

Sistem was in test phase now.

Topics thats are developed and in Plan phase are as follows;

  • I created my site which you are in now.
  • I am designing and developing a Project Management System that will present to the users the information that they will need in a very compact an simple way in one system and even in one form. By the help of this system a user can take almost all reports related to the project they are working on.
  • For the doctors who are working independently in a village or country who has limited patients thus has limited investment posibilities in a patient care system, I designed and developed a very simple and secure system so that they can follow their patients. This system also gives to the patients to create their own appointments according to the dates that the doctor is avaliable. System is in test phase now.
  • Continue to work on WEB BASED education system for the people who wants to make remote online education or even share their videos by this system. Main advantage of this system compared to others will be price. System is in test pahes now.

I decided to accept a request from a startup tourism company to be the IT Director and Chief Information Officer which its aim is to give service to VIP customers.

All infrastructure, software and hardware, security, hiring people to IT and investment planing was done.

Got proposals for new software which has to be simple to use, quickly presents destinations according to the selection of the customer, serves with new technologies which attracts the attention of the VIP customers. All of them evaluated together with my opinions and shared with the top managemnet.

Although I had pretty good experience from my later job management decided to continue with a software company which they happen to know from Turkey - Antalya.

Unfortunately the major topics which was shared with me by the management at the begininng was all changed because of the prices which seems high according to them.

They started to work by themselves with the selected company which leads many misunderstandings among the people in the sales department.

Some accomplished topics are as follows;

  • Setup the infrastructure to use the Google professional environment
  • Design a web site together with a company which gets many thropies and prices for demo purposes to management.
  • Responsive Design in order to make the first investment prices lower so that system can work in all environemnts.
  • Simple, but helpfull screens to finish the request of a VIP customer with the help of AI tool.
  • For the mobile application, plan to activate the voice control utilities in order to minimize the keyboard usage togther with the AI tool

These were the topics that I worked and studied on and give support to the company/person to create these designs and logics.

Worked as IT Director (CTO) responsible from 4 countries Information Department. These countries were Russia, Ukraine, Georgia and Poland. All companies working in these countries under OTI Holding also connected to me.

One of these companies was an airline company which took my almost %25 of my time, all web sites, documantation that should be updated in the airplane and accessing to it easily seems simple but time consuming topics.

Managed 30 people in these companies and countries. Internally all over the world almost 7.000 people were working in OTI Holding. All web sites, but mostly the Russian based sites had 3 millions hits on daily basis.

We created DRP (Disaster Recovery Plan) and DRC (Disaster Recovery Center) accordingly and made 2 tests in a year. Also created BCP (Business Continuity Plan) which helps us to respond quickly for the home based working type during and after Covid.

Here are some topics that was done during my work;

  • Giving support to all analysis, development, tests, installation and support to all web sites specifically for tour companies like Coral, Sunmar, Corat Travel etc.
  • Documantation of IT departments in these countries and reorganisations
  • Sharing and givinig support to teams for finding, creating, transferring and testing Data Centers in different countries
  • Making meeting with companies that we are getting support about IT to minimize the expenses of IT in all companies.
  • Creating DRP and testing them 2 times ina year.
  • DRC installations and testing
  • Following up our internal customers (users) and management of these requests
  • Project Management
  • Provider Management
  • Represent IT Department in Borad of Directors

Univera is one of the biggest software company in Turkey who developes and sale field sales, controls and automation systems. Our customers were the biggest FMCG companies in Turkey who make their sales onr to one in the field. Arround 60 people were working in my depratment and 5 of the was reporting directly.

Main responsibilty was to gather customer complaints, organize them, clasifiy them and give decisions about the new change requests whther they will give additional possibilities to the existing systems or not. Also making meetings with software department in order to include those filtered requests in their version plans.

Besides these topics making customer visits and getting their responses face to face, make training sessions if needed and share information about the next version that will be installed to their systems.

Realized projects;

  • Created DRP (Disaster Recovery Plan) and presented to the management
  • Make meetings with IBM Data Center in Izmir to create DRC (Disaster Recovery Center) and also with the management.
  • BCP (Business Continuity Plan) created and shared with the managemnet
  • Manage to create test senarios for the new versions in order to minimize errors and mistakes
  • Worked on standardizations of the agreemnets so that not to write over and over again different agreements for the customers. Specifically the clasifications of the products that we were selling and simple price calculation system created so that following up the customer becomes much more easy when the renewal time of the agreements comes.
  • Decreasing customer complaints and increasing customer satisfaction.

Worked on the project to install the system that was being used by formerly called as FINANSBANK in Turkey to Credit Europe Bank Russia. This transformation successfully finished by April 2006. Almost same time I have been proposed to be the CIO of the newly established bank in Ukraine Credit Europe Bank. I accepted this offer and went to to Ukraine to work on a startup bank.

In Russia during this transformation the main problem was the End-of-Day opperation because it took almost 6 hours to finish with the former system, this was causing many problems on Central Bank of Ruusia side and as there were 7 hours diiference between East and West of Russia, this timing should be decreased to 2 hours at maximum, and this is achieved successfully.

Besides this the simplest task like opening a new account almost took 2 hours which was not acceptable. There were many customer queues in the branches of teh bank. After the new program opening new account can be done in 20 seconds.

After I moved to Ukraine we started to work on the installation of the same program that we were using in Russia. By the beginning of summer season in Ukraine in 2007 all systems started to work. By 2009 there 3 regiom offices, 15 branches and almost 200 people were working. Because of the economic crisis in 2009 all over the world Ukraine also had a very big impact from it bank management decided to minimize the operations all over the Ukraine. During this time I decided to come back to Turkey.

Some the major projects realized;

  • Together with all bank fucntionalities succesfully finished transforming in Russia and in a startup bank in Ukraine.
  • Creating documantation according to the topics of COBIT and ITIL standarts.
  • Creating DRP (Disaster Recovery Plan) according to the country regulations in Russia and Ukraine.
  • Worked on the security infrastructure, backup and monitoring of the data centers.
  • Decreasing the end-of-day operation time according to the regulations of both countries of their Central Banks. Both central banks as a requlation requets each day the end-of-day results from the banks, they make their own process with the data they had the day before and the data that was sent for the day. They sent their results to the banks if the final results are matching then the permit the close the day, if the results do not exactly match we had to find the reason, correct it send again till the results macthes.
  • Made meeting with the suppliers to minimze the costs of IT.
  • Purchasing Proccesses modified and simplified to speed it up.
  • In both countries besides the banking systems we also worked on the additional software requests coming from our internal users with the of either internal developers or outsource developers or even with OTS products.
  • Created many videos for the users to help them to use their systems when there is a need. By this way Call Center calls decreased.
  • For IT we planned and organize training sessions about the new technologies with outsource companies
  • Created a Call Center so that all calls can be answered successfully with the help of some intelegent systems and infrastructures.

This company developes hospital systems for both state and private hospitals. Besides this there were also two major projects, University Student affairs and Municipal Automation. 50 state hospitals all over Turkey, 10 biggest University Hospitals, 5 private hospitals, 5 University student affairs department and 50 municipal were using our software.

At the beginning of my work advanture I was working as a project manager of hospital systems, after 15 years I had the the chance to become the manager of these systems. Unfortunately it was a shock for me to realize that there was almost no change in the system except working on Oracle. Even the file names and structures were same which was a chance for me to be able to manage the projects that I was planinng to start.

After few weeks of investigation I realized that almost all hospitals has different source codes which makes it impossible to manage and give response on time to requests, errors etc. So I created a group amongs existing developers to create one source which will work in all hospitals to minimize the efforts of giving support. Student Affairs and Municipality projects were better than hospital systems thats why I gave my almost all attention to hospital systems.

First off all, I took the largest source code which supports almost %95 of the hospital requests and modify them to minimize the existing errors and faults, than we installed this to 10 hospitals as a start. At the end our calls to call center and change requests decreased dramatically. Which gives us free developer times to start for the new project to transfer this system to web based and .net technologies together with SQL database.

All above projects were done with limited support from the managemnet, but at the end they all convinced that this plan was working. Although they all are convinced when the time comes to increase the budget they did not give support and I had to leave the compant at the end of my 1 year extendable contract.

Some the realized project;

  • Work on on source code,
  • All sales targets were fullfilled as %130
  • Because of this one source usage all cutomer complaints also decresed as much as %40
  • All agreements were renewed to include all expenses, before some of the expenses were not included and because of that most of the payments were always late
  • ISO9000 Quality Certificate successfully taken.

While I was working in the sector in companies I realized thast there is a big need for a company that is dependable and work clearly without taking too much commisions. I started this company, but my first aim was to get Software Projects rather than selling hardwares to companies.

My aim realized when a request came from Ministry of Education of Ankara Directorate. Their request was to make a Teacher Assignment Project which started on 1985 with a World Bank credit, but never finished up to this day. There many things done up to 2002, but most of them were soem web sites which shows soem details of the assignment process. The process itself never done. All computers were being used as a typewriter.

3 person including me started to work, other 2 person was working remotely according to my directives. I was working in Ankara, they are working from from Izmir and Istanbul. In week I gathered all the requests and details about the assignment project and although the project itself seems very detailed I created a simple approaches to each and every detail so that system can work smoothly and do not need big resource to run. I shared with the management that in 4 months the system will start working before the assignment season which start on May and ends in September.

I started the tests on mid of April 2002 and finished all corrections at the beginning of May 2002. During May and September almost 20.000 teachers were assigned which was a record in the history of Ministry of Education. All other Direcorates were also requesting this system to speed up the assginment project of their own teachers.

Unfortunately on November 2002 after the general elections finished a new party and management were in power and they prefer not to continue with this system. Sadly after 20 years they started to use my infrastructure to make the assignment system.

Some realized topics in this project;

  • To get the requests of the teachers by newly designed optic forms
  • To get all existing number of teachers from the schools by the help of optic forms
  • During the process of assignment also a web site is created automaticlly so that each teacher can sign in with their unique number called MEBSIS and can leran where they are assigned or in a waiting queue of the schools.
  • Assignments were done according the number years a teacher worked, experience, distance to the school to the center of teh city, the point taken from the exam, existing number of teacher in a school and working teacher number of teachers were considered besides many other topics.
  • After the process is finished in one process all the documents that should be created for the assignment also created and were made ready to print to sent for the approval of the Governer of Ankara
  • All users have their own unique user id and password which has many different levels of authorites, all proccesses were recorded in the system so that an admin can parse the system if soem kind of problem or requests comes.
  • There was only one person who has all the authorities in his user and that was the Director itself only. He can make one at a time assignment for the teachers who has to be assigned specifically like the teacher that has to has some kind of protection. Together with the director himself we decided to crete a possibilty like this.
  • This project were realized with a very simple approach so that pricing would be reasonable enough to handle by the direcotrate. We used Visual Basic as programming language and access data base. Which came out very perfect selections.

Soft A.S. is one of the biggest software company which developes software projects for the companies which makes international transportation. They approached to me to be the Agean Region Manager which they want to startup.

Started to build the sales and support departments in the office. Planned to make potantial customer visits and realized them together with my sales teams.

After working a year I realized that being a sales person is not a type of work that I want to do. After making soem meetings we decided to end my work in this company.

Realized topics;

  • Create customer protfolio in agean region.
  • Build sales team
  • Build support team.

Tukaş was one of the biggest tomato paste manufacturer in Turkey. Same time they make almost the first investment to produce sweet gherkin product in Turkey.

They had 4 factories in different regions of Turkey mainly in agean region. All points had AS/400 F series midi computers and all of them was connected to head quarters in Izmir.

Realized topics;

  • All hardware infrastructure had been updated and upgraded accordng to the existing techologies with new series of AS/400 computers and Cisco netwroking equipments including security.
  • All existing softwares which were developed internally had been reorganized and redeveloped according to th existing laws and requests.
  • Redeveloped or reorganized software systems;
    • Accounting System: All database and infrastructure were reorganized together with the additional requested of reports.
    • Human Resources System: All softwares and reports were redeveloped according to changed laws and requests.
    • Budget Management System: Redeveloped according to the new requests of the management so that they can change and see results online to be able to see and plan the future possible costs and set the potential prices accordingly to give to the tomato and cucamber farmers.
    • Stock Control and Warehouse Management System: All infrastructure and reports were developed and modified according to changed laws and requests.
    • Farmer Control System: New development.
  • All softwares had been modified to use year as 2000.
  • All softwares were developed by using IBM AS/400 utilities like RPG/400 as programming language and database which OS/400 operating system uses as database as SQL.

Ege University Hospital was the biggest hospital in Middle East and Balkans. Had 3.000 beds in its different clinics in total. I had the priviledge to work as Project Manager in this hospital together with my team with 15 person.

Main problem was the timing of the invoices created after the patients specifically civil servants exits from the hospital. These patients were almost %80 percent of total patients. Sending invoices to the related accountancy was a major issue, it took 3-5 months to sedn the invoice.

Because of this late invoicing problems management could not plan the budget which was not acceptable. We started to work mainly on this issue and all other topics and created a system which had the following major titles;

  • Patient Admission
  • Polyclinic Services
  • Clinic Services
  • Laboratory Services
  • Pharmacy Services
  • Stock and Working Capital Administration
  • Accounting and Budget Administration
  • Personnel management
  • Warehouse and Stock Control Administration

All above mentioned systems were integrated. After first 5 modules started to work system can start creating invioces as soon as the patient exists hospital. This helped to the management to be able to create a budget which can be followed up online by the authorized managers.

All system were running on IBM 3090 Mainframe. Operating system was DOS/VSE SP, programming language was PL/I, VSAM as a database and user interface was CICS. Manin memeory of the system was 12 GB and used disk caoacty was 100 GB.

Realized topics;

  • Invocing can be done as soon as the patient exists from the hospital
  • Following Up of medicines and consumables can be done more accurately.
  • All subsystem like, MR, BT etc which has the ability to connect to computer systems were connected and aii information started to gather online.
  • Budgeting became much more simple and accurate in order to plan the cash flow of hospital>
  • As the cash flow increased dramatically working capitals also increased which resulted the happines of the doctors and all workers of the hospital.
  • All operations started to use barcodes and hand held computers in warehouse. By this way the place, existing amount, automatic request creation etc can be done.
  • Presentation created for other university hospitals.
  • All user manuels created and opened to use.

After graduating from Computer Engineering department in Ege University on May 1986, started to my Master of Science.

As soon as I started my MSc also started as a Research Assistant in the same department and giving support to the profesors on applied lessons.

As all the possibilities of the computer systems are open for me as System Administrator, I finished my MSc thesis also which was Time Sharing among Batch Machines.

While also working as system administrator I was helping to our system operators while printing the water and telecomunication invioces for the Agean region during night shifts. This was an outsourced service to related companies.

Worked on VSE/SP and VM/CMS operating systems, same time I got trainings about SQL had the chance to use it in some projects.

During this time I got many trainings besides teh following major ones;

  • CICS (Customer Information Control System) installations and administration by IBM
  • VSAM (Vistual Storage Access Method) installations and administration by IBM
  • PL/I (Programing Language - 1 ) installations and administration by IBM
  • System Programming by IBM
  • SQL (Structured Query Language) Databbase Istallation and administration by IBM
  • VTAM (Virtual Telecommunication Access Method) Installation and Administration.

Strenghts

  • Information Systems Mangement in all leveles
  • Project Management
  • Business Analysis
  • Data Center Design and Application
  • Business Continuty Plan (BCP)
  • Software Design and Application
  • Data Base Design and Application
  • Change Management
  • Call Center Design and Application
  • Hiring and Training people
  • Human Resources Management
  • Budget Planning and Management
  • Resource Planning and Management
  • Customer Segmentation and Management
  • Communication Technics
  • Risk Assessment and Management
  • Customer Relaionship Management
  • Leading
  • Experince sharing
  • COBIT
  • ITIL